Returns Policy
Updated : December 2, 2021
General Declaration: TwoFour.in is owned by Vyana Enterprise
Return is a scheme provided by the respective Brand owner or Manufacturer directly under this policy in terms of which the option of exchange, replacement, and/ or refund is offered by the respective Brand owner or Manufacturer to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer to the respective item’s applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window, and Actions possible
| Category | Returns Window, Actions Possible, and Conditions (if any) |
| Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc. Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) | 7 days Refund or Replacement |
| Lifestyle: Watch, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs), etc… | 7 days Refund, Replacement or Exchange |
| Lifestyle: T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jeans, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc… | 7 days Refund, Replacement, or Exchange |
| Medicine (Allopathy & Homeopathy) | 2 days Refund |
| Home: Home Improvement Tools, Household Items, Home décor, Furnishing | 7 days Refund or replacement |
| Books (All books) Sports Equipment (Racquet, ball, support, gloves, bags, etc.) Exercise & Fitness Equipment (Home Gym combos, dumbbell, etc.) Auto Accessories – Car and Bike accessories (helmets, car kit, media players, etc.) | 7 days Replacement only Free replacement will be provided within 7 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. |
| Toys (Remote-controlled toys, Learning toys, Stuffed toys, etc.) Stationary (Pens, Diary notebooks, Calculators, etc.) Musical Instruments (Microphones & Accessories, Guitars, Violins, etc.) | 10 days Replacement only Free replacement will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual, and warranty cards in the original packaging at the time of returning the product. Non-Returnable – All Wind Instruments (Harmonicas, Flutes, etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement. |
| All Mobiles (except Apple & Google phones), Electronics – (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets, Laptops, Smart Watches) All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) Furniture – Hammock Swing & Stool | 7 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided. |
| Mobile – Apple & Google phones Electronics – Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets, Laptops, Smart Watches) | 7 days Replacement only For all functionality-related issues, do contact the brand authorized service center directly. · Authorized Service Partner Locator: o Apple / Beats – https://locate.apple.com/in/en o Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB o Realme – https://www.realme.com/in/support/services o Samsung – https://www.samsung.com/in/support/service-center/ o JBL & Infinity – https://support.jbl.com/in/en/customer-service/service-centres.html o Epson – Please reach out to 1800 425 00 11 to contact the brand authorized service center. o HP – Please reach out to 18002587170 to contact the brand-authorized service center. o Dell – www.support.dell.com o Canon – Please reach out to 18601803366 to contact the brand authorized service center o MI – Please reach out to 1800 103 6286 to contact the brand authorised service center. · Brand Support Site: o Apple / Beats – https://support.apple.com/en-in o Google – https://madeby.google.com/intl/en_in/phone/support/ o Realme – https://www.realme.com/in/support o Samsung – https://www.samsung.com/in/support/ o JBL & Infinity- https://support.jbl.com/in/en/ o Epson – Please reach out to 1800 425 00 11 to contact the brand authorised service center. o HP – Please reach out to 18002587170 to contact the brand-authorized service center. o Dell – www.support.dell.com o Canon – Please reach out to 18601803366 to contact the brand authorised service center o MI – Please reach out to 1800 103 6286 to contact the brand authorised service center. o GoPro – https://gopro.com/help/ContactUs Please visit the link in IST (3:30 AM to 12:30 PM) hours only o Oppo – https://support.oppo.com/in/service-center/ o Sony – https://locator.sony/en_IN/servicecenters/ o Lenovo – https://buyalenovo.com/ o Acer – https://www.acer.com/ac/en/IN/content/service-contact o Brother – https://www.brother.in/en/support/contact# o One Plus – https://www.oneplus.in/support/service-center o Lifelong Massager – https://www.lifelongindiaonline.com/pages/service-support For any other issues with the product, you may contact TwoFour.in (Vyana Enterprise) – TwoFour.in (Vyana Enterprise)’s help@twofour.in |
| Furniture, Large appliances Rest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only | 7 days Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided. |
| Grocery – (Dairy, Bakery, Fruits, and Vegetables) | 2 Days Refund Only |
| Grocery – (Remaining items under grocery) | 2 days Refund only Fruits and Vegetables ordered would be delivered only in the first attempt. In order to ensure that you get fresh fruits and vegetables, we will not be making reattempts to deliver your fruits and veggies in case you miss your slot. The rest of the grocery items from Supermart would be delivered through reattempt in case you miss your slot. |
| Try & Buy | 7 days Refund only This policy shall be applicable selectively (geographical coverage, product, customer, and time periods). Try & Buy benefits shall be applicable only if the product was bought when the item was on Try & Buy. Else normal category policy shall apply to the order. In any case, only one replacement shall be provided. |
| No Questions Asked | 7 days Refund or replacement This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein. Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes a. product undelivered b. product/accessories missing c. wrong product/accessories delivered |
| No Returns categories | Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here. |
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if a pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
| Category | Conditions |
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies, and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | The product’s original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
Part 3 – General Rules for a successful Return
- In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
- In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
- During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
- For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
- Service part cover from Brand owner or Manufacturer only.
- Goods replacement and service part responsible based on Brand owner or Manufacturer and their service Centre, VYANA ENTERPRISE (twofour.in online & offline store or office) not responsible please note.
- Physical damage, water damage item or products & brick phone, rooted phone including accessories with physical damage or water damage are not acceptable, we will not able to entertain complaint against for same cause.
- Please check your package in front of delivery person, in case of absence of buyer or item receiver request you to record video of unboxing or can say unpackaging of product or item, without video we are not able entertain complaint of any product or item selling or sold by Vyana Enterprise (TwoFour.in).
- We never issue duplicate bill; we request you to keep bill always till warranty duration.
- We are not responsible for Insurance of goods.
- Subject to Ahmedabad Jurisdiction Only
- Warranty as per Brand owner or Manufacturer. Warranty at Brand owner or Manufacturer authorized service Centre.
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.’